Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website and creative services provided by Dunmore Group LLC (“Dunmore Group”, “we”, “us” or “our”). By accessing this website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Company Information

Dunmore Group LLC is a limited liability company organized under the laws of the United States, with a registered address at 1057 NW 136th Ave, Miami, FL 33182, United States. You can contact us at contact@dunmore-group.com.

2. Our Services

Dunmore Group is a creative agency that provides video editing, ad creative, content production, creative strategy and related post-production services to ecommerce and consumer brands. We are a service provider; we do not sell physical products. All work is delivered as a professional creative service, the scope of which is defined in the proposal, quote or statement of work agreed with each client.

3. Eligibility

You must be at least 18 years of age, or the age of majority in your jurisdiction, to engage our services. By using our website or engaging us, you represent that you meet these requirements and that all information you provide is accurate and complete.

4. Engagements, Fees and Payment

• The scope, deliverables, timeline and fees for each engagement are set out in a proposal, quote or statement of work. Work begins once the engagement is accepted.
• All fees are quoted in U.S. dollars unless otherwise stated.
• Payments are processed securely through third-party payment processors. By submitting payment information, you authorize us and our processors to charge the agreed amounts, including any applicable taxes.
• We reserve the right to decline or discontinue an engagement, including for non-payment, suspected fraud or misuse of our services.

5. Deliverables and Revisions

Delivery timelines, formats and the number of included revisions are described in our Service Delivery policy and in your engagement terms, each of which is incorporated into these Terms by reference. Cancellations and refunds are governed by our Refund & Cancellation Policy.

6. Client Responsibilities

You are responsible for providing the materials we need to perform the work — including footage, images, brand assets, briefs and timely feedback. You represent and warrant that you own or have the necessary rights and licenses to all materials you provide to us, and that our use of them to perform the services will not infringe the rights of any third party.

7. Intellectual Property

Upon full payment for an engagement, ownership of the final creative deliverables produced specifically for you transfers to you, except for any third-party assets, stock, fonts, music or software, which remain subject to their own licenses. We retain ownership of our pre-existing tools, templates and know-how. Unless you request otherwise in writing, we may display completed work in our portfolio and marketing materials.

8. Acceptable Use

You agree not to use our website or services to:

• Violate any applicable law or regulation;
• Infringe the rights of any third party;
• Transmit malicious code or interfere with the website’s operation;
• Engage in fraudulent, deceptive or abusive activity.

9. Confidentiality

Each party agrees to keep confidential any non-public information shared in the course of an engagement and to use it only to perform or receive the services.

10. Disclaimers

Our website and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, to the maximum extent permitted by law. We do not guarantee any specific marketing, advertising or sales result, as performance depends on factors outside our control.

11. Limitation of Liability

To the fullest extent permitted by law, Dunmore Group LLC and its officers, members, employees and agents shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, arising out of or related to your use of our website or services. Our total liability for any claim shall not exceed the amount you paid to us for the engagement giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Dunmore Group LLC from any claims, damages, liabilities and expenses arising out of your breach of these Terms, your misuse of our services, or the materials you provide to us.

13. Governing Law

These Terms are governed by the laws of the United States, without regard to conflict-of-law principles. Any dispute shall be subject to the exclusive jurisdiction of the competent courts of the United States.

14. Changes to These Terms

We may update these Terms from time to time. The updated version will be indicated by the “Last updated” date above and will be effective when posted. Your continued use of the website or our services after changes are posted constitutes acceptance of the revised Terms.

15. Contact

Questions about these Terms may be directed to contact@dunmore-group.com or by mail to 1057 NW 136th Ave, Miami, FL 33182, United States.